Return Policy

ALL SALES ARE FINAL. Since all press-on sets are handmade to that order and cannot be used for another client, refunds or exchanges will not be accepted.  Please be sure to measure your nails correctly as Marissa’s Nail Room will not be responsible for incorrect nail measurements. If the product is delivered defective or damaged, please contact Marissa's Nail Room within 24 hours of delivery.

Processing Times

Each set created by Marissa’s Nail Room is custom to each client. All press-on sets are made after receiving sizing from the client and it can take up to 7-14 days excluding weekends and holidays to make and ship. If you chose size unknown when placing your order, your order will be started once the sizing kit information has been received via your upload of sizing details and it may take 7-14 days excluding holidays from the date you send the sizing information.  Ready to ship sets will ship within 3 business days. However, if you purchased your ready to ship set with any custom luxury or custom sale sets which are made to order, your shipping will be delayed and will ship with your custom set which is 7-14 business days unless you purchase your ready to ship set separately.

Sizing Kits

NEW clients that select unknown nail size will receive a FREE SIZING KIT with your paid order. (Your sizing kit will be mailed within 3 business days of placing order and your nail size will be saved for all future orders with a limit of one free sizing kit)

Free sizing kits are excluded from the ready to ship collection. Due to the limited quantity available you must know your nail size or purchase a sizing kit prior to ordering. ALL SALES ARE FINAL.

Shipping Policy

If there is an error in your shipping information, please contact us immediately. We are not responsible for any late or lost parcels. After your order is handed over to USPS, UPS, or FedEx should you have any shipping inquiries after your order has shipped, it will need to be brought to the shipping company’s attention.  

All Sales are Final

All of our press-on nails are made based on the sizes that you provide. Since the sizing kit, press-on set, and prep supplies included in your order can’t be reused for another client all orders are FINAL SALE. 

Due to the nature of our products being applied to your nails/skin area, we also do not accept any returns or exchanges. We are not responsible for wrong nail measurements so please be sure that you measure correctly before you submit your sizes to Marissa’s Nail Room.

 Cancellations

Marissa’s Nail Room will gladly accept any cancellations within 24 hours of purchase. You will be refunded to your original payment method within 5-7 business days. You will need to check with your credit card company regarding their processing times.

Additional Information

I try my best to match the custom order request with the images, shapes, and sizes you provide. Please be aware that there could be slight variations between the actual color and design in some cases since all press-on nails are made to order. Nail lengths may appear slightly different for everyone due to everyone’s unique nail size and lighting.

Additional questions feel free to reach out to me at Marissa’s Nail Room.

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